Privacy Policy

Introduction

Direct Solar LLC (doing business as "Direct Solar Pros," "DSP," "we," "us") operates a residential solar sales organization. This Privacy Policy explains how we collect, use, store, and share information about individuals who interact with our public website at directsolarpro.com and any individual who contacts us through that site.

We do not sell, lease, or rent personal information to third parties. We do not share information with third parties for their independent marketing purposes.

1. Information we collect

Information you provide directly

When you interact with the chat widget on directsolarpro.com or otherwise contact us through the site, you may voluntarily provide:

• Name
• Email address
• Phone number
• The content of any message or inquiry you choose to submit

We collect only the information you choose to provide. You are not required to provide any field except those marked required at the time of submission.

Information collected automatically

When you visit directsolarpro.com, we may collect basic technical information such as IP address, browser type, device type, and pages visited. We use this only for security, debugging, and aggregate analytics — not for individual tracking or advertising.

2. How we use information

We use the information we collect to:

• Respond to inquiries you submit through the chat widget or other contact channels
• Send customer-care SMS and email communications related to your inquiry (see SMS Communications below)
• Maintain a record of correspondence so we can follow up appropriately
• Operate and secure our website
• Comply with legal obligations and respond to lawful requests

3. SMS Communications

Direct Solar LLC sends customer support and service-related SMS messages to users who submit inquiries through the chat widget on our website at directsolarpro.com. Messages may include responses to support requests, ticket updates, appointment coordination, or follow-up communications related to an existing inquiry. Messaging is limited to customer-care purposes and does not include marketing or promotional content.

Users opt in by voluntarily submitting their phone number through the chat widget. The chat interface displays explicit SMS consent disclosure adjacent to the phone-number field — by submitting their number, users provide consent to receive customer-care text messages from Direct Solar LLC related to their inquiry. Recipients can opt out at any time by replying STOP to any message. Standard message and data rates may apply. Reply HELP to receive support contact information.

Full details of our SMS opt-in policy, sample messages, opt-out procedure, and data handling practices are available at directsolarpro.com/sms-opt-in.html.

4. How we share information

We share information only as necessary to operate DSP and only with the following categories of recipients:

• Service providers who help us operate (e.g., email and messaging providers, our customer-relationship management system, our SMS carrier). These providers are bound by contract to use the information only for the purposes for which we share it.
• Legal requests in response to subpoenas, court orders, or other valid legal process.
• In the event of a business transfer (acquisition, merger, asset sale), information may be transferred to the acquiring party.

We do not share information with advertising networks, data brokers, or unrelated third parties. We do not share SMS opt-in or consent data with third parties or affiliates for marketing purposes.

5. How we protect information

We use industry-standard security measures to protect information stored in our systems, including encryption in transit, access controls limiting employee access to information on a need-to-know basis, and audit logging of sensitive operations. No system is perfectly secure, and we cannot guarantee absolute security of information — but we take security seriously and respond promptly to any concerns.

6. How long we keep information

We retain inquiry records and correspondence for the period reasonably needed to respond to and follow up on the inquiry, and for any longer period required by applicable law or for legitimate business interests (e.g., resolving disputes, defending legal claims). SMS opt-in consent records are retained for the period required by carrier-compliance regulations.

7. Your rights

You have the right to:

• Request a copy of the information we hold about you
• Request corrections to inaccurate information
• Request deletion of information we hold (subject to retention requirements above)
• Opt out of SMS communications at any time by replying STOP to any message
• Withdraw consent to any optional communication channel

To exercise any of these rights, contact us at admin@directsolarpro.com.

8. Children

Our services are intended for adults aged 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided information to us, contact us immediately so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. The current version is always available at directsolarpro.com/privacy.html.

10. Contact

For questions about this Privacy Policy, to exercise your rights, or to file a complaint:

Direct Solar LLC (dba Direct Solar Pros)
6305 E 120th Ct, Suite D
Tulsa, OK 74137
Email: admin@directsolarpro.com
Phone: (346) 795-1694
Web: directsolarpro.com